Raving Fans by Ken Blanchard and Sheldon Bowles

This was a read for my Library Administration and Management course.  It is a very quick read which is a good thing because honestly the story is pretty hokey and the writing is at best iffy.  Yes the concepts are useful, but you have to ignore a lot to get there.  My professor says he looks for a book that provides the same lessons as efficiently.  I personally think maybe someone needs to literally do a rewrite with examples more appropriate to today’s customers.